Tag: Customer Service

The number 1 question that customers ask about Toppers

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As newcomers to hair toppers, there are many things that we would like to know and many things we should be aware of. Here is the number one question that UniWigs’ customers usually ask about hair toppers.

Number 1:
I have been suffering from hair loss for years now, so how can I choose the right topper for myself?

This question has been frequently asked because most customers are new to this product. They never realized that there is a product which can be meant specially for them except for the wigs and extensions. So, how can you choose a perfect topper? What should you know before making the decision?

1.You have to know how severe your hair loss is.
 If you only have a thinning parting line, or you don’t have any serious hair loss at all and just want to add to your hair volume, congratulations! You have plenty of options at the base size and construction. Toppers are designed not only for those who are hair loss sufferers, but also for those who would like to have a better volume or a perfect hairstyle for occasions such as weddings or parties.
However, if you do suffer from major hair loss, your choice of toppers would be limited to only larger base toppers. And the size of the topper depends on the degree of your hair loss, so how can you determine it? Please check out this video which may help you out,

2. In addition to determining the base size, you should know which type of construction would be the best-suited to your needs.

Let’s take UniWigs for example. There are a wide variety of base construction options such as silk top, mono topper and lace topper. So, what’s the difference between these various types?

Normally, all of them share the function of completely and effectively covering up the hair loss area.
The silk top has the best invisible base which is just like our own scalp. However, it is extremely thick and will prove to be sweaty as well.
The mono topper is familiar to us because it has been used as the wig of choice for cancer patients It is softer than a silk top and has a good parting line.
The lace topper, which has the best price in 3 of them, has a front lace that has to be trimmed. Because of this, it is not usually the first option or the beginner.

3.Choosing the right color.
After determining the base size and base construction, we come to the hair color.

Hair color is the most important factor to consider for hair toppers because we have to make sure it matches the color of our natural hair, or it has the perfect style which can match our face frame and skin tone.
If you are not sure about the way to choose the hair color, there are 2 methods to solve it.
1. By sending a hair sample to them. This would be the easiest way, but it takes a longer time.
2. By ordering a color ring from their website. Then you can return the color ring to them after placing the order for a full refund.

https://www.uniwigs.com/care-products/41120-color-chart-human-hair-extension.html
3. By choosing a natural black topper and getting it dyed. Please be aware that only the natural black can be bleached, and that all of the other colors can only be dyed into darker tone.
4. By making a custom order. You also can send them a picture with the color that you would love to make, and they will quote the price for you. However, the custom-made product cannot be returned, so you have to make sure before ordering.

4 . How to choose the right length
For the straight item, you can choose the length according to the picture shown below:

For the wavy topper the hair length should be measured from the hair root to the hair bottom when the hair is set straight. The curly and wavy wigs have been produced from straight wigs, so for the same length, a curly or wavy wig will be shorter by 1″-2″ than the straight wig.
*It varies depending on how deep the curl is.

After confirming all of the above, you can have a better idea about which hair topper is the one that’s ideal for you. Please be aware that sometimes everything is perfect with the topper, except for the fact that it doesn’t fit you properly. Because of this unfortunate fact, UniWigs is now planning for an offline store, which would be a good development for those who are new to toppers.

How to make a custom order at UniWigs?

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More and more customers would like to have a topper which is specially made for them, especially in terms of color. Custom orders are made because she has a perfectly designed apartment to match the color according to the customer’s request, and UniWigs has successfully custom-made thousands of custom products like toppers, wigs and extensions.

How to make custom orders

1, please check the website for the item you would like to purchase which has the perfect base size, or construction you like. if you cannot find any, please save some pics for reference .

2, send your requests for color, length, density, base size or item SKU. cap construction. and your pic if you need to make a custom color. to support@uniwigs.com , and they will provide a quote for you.

3, if your color is very complicated, they will ask you for a hair sample, which sounds weird, but it is a very good way to match the color.

4, if they will customize the color according to your pic, they will send you a pic of the hair before production to confirm that it is indeed the correct color, just in case there will is a mistake.

5, At most, the production time for the custom topper is 4 weeks, and 6 weeks for the human hair wig .

6, their custom-made products can’t be returned, so please follow all of the steps above very carefully.

7, the custom-made products are not eliglible for discounts on their website. This is the most important thing to know.

8, if you are worried that the customizing will cause high risk, you can also buy their NATURAL BLACK product to bleach and dye yourself.

9, the good news is that they have a plan to open a store in US, which will be more convenient for trying on or confirming the color .

Let’s look forward to it .

MUST-KNOW INFO—HAIRPIECES

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As a Customer Service on www.uniwigs.com, so many questions has been asked. So today I am gonna summarize and offer you guys the necessary information at “Question & Answer”:

hair toppers
hair toppers

Q: What should I buy to cover my head, I have thinning hair on top and crown.
A: Dear Madam, we highly recommend you to order the hairpieces for the hair loss.
Totally there are lace closures and mono toppers. Lace closure will be more popular for the brown or darker skin. But mono toppers are more for white or pale skin.

Q: I wanna the lace closures but not the toppers. But there is no blonde or light shade color I can choose.
A: We are sorry for the inconvenience. Madam, please note that we can make the custom color for you, which the extra cost will be $30-$50 more.

Q: Can I ask to sew clips on it so that I can clip in?
A: There is the “Clip in” selection on the product page which you can choose. The price will be $5 more.

Q: But I need help for how to choose the right hairpiece.
A: Please measure the front hairline to back and side to side you need to cover. That will be the right dimension you need to order.

Q: The hair topper I ordered is kind of too small and thin, people can see my bald crown.
A: Hair toppers aim to cover the top of our head, and the mono top will give you the more natural parting line on the front. If you want to cover the crown part, you may need to order the bigger dimension which can across your crown or you can ask the higher density for the topper which will be the custom product.